Customer Experience Specialist

econd Street has an immediate opportunity for a Customer Experience Specialist. They will work as part of a team of people dedicated to making sure our customers have a delightful experience using our platform.

Company Summary

Second Street is an audience engagement software platform that is used by over 3,000 media companies and marketers. Some of our leading-edge products include online contests, ballots, polls, quizzes, sweepstakes, email, audience insights, and more. We are seeking tech-savvy professionals who are passionate about our industry, learn quickly, and are motivated to succeed.

Position Summary

Customer Experience (CX) Specialists work as part of the CX team and are dedicated to making sure that our customers have a truly delightful experience using our platform.  CX Specialists are also integral to our software development process by helping plan new features and participating in quality assurance testing of new features and code changes. The CX team solves customer challenges and issues over phone and email, trains and supports our customers to be successful with our platform, and comes up with ideas to make our existing features more user-friendly. At Second Street, we take pride in ability to work well across all teams, and we collaborate superbly using a variety of tools including Slack, Trello, and Salesforce.

Qualifications

Bonus Points

Benefits

How to Apply

Please email a resume to employment@secondstreet.com.

Second Street Media, Inc. is an Equal Opportunity Employer.